Frequently Asked Questions

Have questions? We have answers. If you can't find what you're looking for, feel free to contact us.

Orders & Payments

How do I place an order?

Simply browse our collections, select your desired fragrance, choose your preferred size, and click Add to Cart. Proceed to checkout and follow the steps to complete your purchase.

What payment methods do you accept?

We accept all major payment methods including credit/debit cards, bank transfers, and cash on delivery (where available).

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at our support email if you need to make changes.

Shipping & Delivery

Do you ship across Pakistan?

Yes! We deliver nationwide across Pakistan. Delivery times typically range from 3–7 business days depending on your location.

How much does shipping cost?

Shipping charges vary based on your location and order size. The exact shipping cost will be displayed at checkout before you confirm your order.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this to track your delivery in real time.

Products & Fragrances

Are your fragrances authentic?

Absolutely. At MW ROYAL, we are committed to 100% authenticity. Every product we sell is genuine and sourced directly to ensure the highest quality.

How long do your fragrances last?

Our eau de parfums are crafted with high-quality ingredients designed for long-lasting wear — typically 6–12 hours depending on skin type and application.

Do you offer samples or testers?

We occasionally offer sample sets and discovery kits. Keep an eye on our store for availability, or contact us to inquire about current options.

Are your products suitable for sensitive skin?

Our fragrances are crafted with premium ingredients. However, if you have known sensitivities or allergies, we recommend doing a patch test before full application.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery, provided the product is unused, unopened, and in its original packaging. Please contact us to initiate a return.

What if I receive a damaged or incorrect item?

We sincerely apologize if this happens. Please contact us within 48 hours of receiving your order with photos of the issue, and we will resolve it promptly with a replacement or refund.

General

How can I contact MW ROYAL?

You can reach us through our Contact Us page. We aim to respond to all inquiries within 24–48 hours.

Do you offer gift wrapping or gift sets?

Yes! We offer exclusive gift sets perfect for any occasion. Gift wrapping options may also be available — check our product listings or contact us for details.

MW ROYAL — Scent of Royalty.